Health Management Information Systems Implementation and Support Lead

CONTEXT

Health information management encompasses a range of activities and responsibilities, from collecting data in front of the patient and encoding it in databases, to producing analyses that are used by clinicians, epidemiologists, and operational managers, to guide clinical activities and humanitarian operations. Strategic operational, medical, and humanitarian intelligence is derived from relevant, clean, and quality data.

Within the medical department of MSF Operational Center Brussels (OCB), the e-Health unit, known internally as the Ariadne unit, is responsible for the design, implementation, and maintenance of electronic health tools, including Health Management Information Systems (HMIS) and Electronic Medical Records (EMR). The unit supports our operations at both field and HQ levels in the collection, processing, and use of medical data, in line with the objectives of the field projects and the overall ambitions of OCB. Within the Ariadne Unit, the Monitoring and Surveillance Tools (MAST) Program consists of a multi-disciplinary team that develops data methods and software applications to facilitate routine activity monitoring and epidemiological surveillance within OCB. In MSF, the District Health Information Software (DHIS2) is the standard HMIS of choice.

As HMIS Implementation and Support lead, you will be part of the MAST team, and you will oversee new implementations and provide first-line support to MAST users both in the projects and at headquarters. The level of support will vary by application, ranging from report distribution to database configuration and administration.

RESPONSIBILITIES

HMIS Implementation:

• Provide guidance to projects in the set up and preparation for HMIS implementation across both French and English-speaking contexts

• Collaborate with MAST team members to coordinate HMIS implementations either on site or remotely
• Pilot HMIS tools, gather user feedback and requests, and optimize the system to better align with project requirements

• Participate in the initial “post-go-live” review of the system's configuration and output displays, identifying necessary changes or improvements

Application support:

• Manage user access by creating and updating user accounts, roles, and groups

• Perform the initial configuration of datasets, validation rules, and dashboards ensuring compliance with established standards for aggregate, event, and tracker data models

• Support the maintenance and management of template libraries and metadata, to ensure consistency

• Provide support in testing new applications to evaluate their potential integration into the standard HMIS

Help Desk and Field Support: 

You will be the first point of contact for MAST users in OCB to:

• Resolve issues related to HMIS applications by managing user queries on tool functionality, data inputs, and outputs, and efficiently routing them to the appropriate team members via Zendesk

• Manage HMIS change requests and coordinate follow-up actions with the MAST team and field staff

• Promote the optimal use of HMIS by assisting projects in resolving procedural and systemic challenges

Capacity Building /Training

• Support the identification of training and professional development needs for field data management staff

• Provide user training to field and HQ users on Ariadne supported tools, as well as general data management and use

• Contribute to the development and revision of training materials, manuals and guidelines to effectively address identified user challenges

REQUIREMENTS

Education and Experience

• Bachelor's degree in health informatics or information technology or any other related field

• At least two years of experience in HMIS implementation and support role

• Experience in delivering training (face to face and online) to a variety of audiences
  Competencies

• Knowledge of DHIS2 and Kobo or similar systems is a strong asset

• Strong organizational and communication skills

• Ability to draft clear and concise guidelines/ instructions and other written communications in both English and French

• Strong humanitarian commitment and interest; motivation to work with MSF

Languages

• Fluent in English and French (Oral and written)

Other

• Willingness and availability to travel and work in culturally diverse contexts, sometimes under difficult conditions.

CONDITIONS 

• Expected starting date: As soon as possible
• Location: Brussels
• Mobility: occasional visits to the projects in any context
• Contract type: open-end contract - Full-time – possibility of 40% homeworking per week
• Salary according to MSF-OCB HQ grid
• Meal Vouchers - Hospital Insurance (DKV) – Pension Plan – 100% reimbursement for public transportation costs
• Adhere to the MSF principles and to our managerial values: Respect, Transparency, Integrity, Accountability, Trust and Empowerment
• Adhere to the MSF Behavioral Commitments 

Deadline for applications: 31/03/2025

How to apply? 

➢ Submit your application via the 'Apply here' button 

➢ It should take 5-10 minutes to complete. Thank you in advance for having your CV and motivation letter ready to upload  (preferably in pdf format)

Only shortlisted candidates will be contacted. 

MSF values diversity and is committed to create an inclusive working environment. We welcome applications from all qualified candidates regardless of disability, gender identity, marital or civil partnership status, race, color or ethnic and national origins, religion or belief, or sexual orientation.   

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